Terms Of Service
IF YOU HAVE A MEDICAL EMERGENCY, SEEK IN-PERSON EMERGENCY CARE IMMEDIATELY OR DIAL 911. THE SERVICE IS NOT APPROPRIATE FOR ALL MEDICAL CONDITIONS OR CONCERNS.
Welcome to ALGORX (“us,” “we,” “our”). This Terms of Service Agreement (“Agreement”) is a legal agreement between you (“User,” “you,” “your”) and our platform. By using our platform, you agree to be bound by this Agreement. If you do not agree to be bound by this Agreement, you are strictly prohibited from visiting, accessing, registering with and/or using our services and platform.
Who are we?
ALGORX (Algo, LLC), located at 30 N Gould St Ste R, Sheridan, WY 82801, operating with email Support@algorx.ai and phone number +1 307-381-1684.
AlgoRx is a platform that facilitates online consultations with third-party, independent medical providers and the coordination of ancillary services, such as pharmacy and laboratory services, if available in your area. Our platform connects users with third-party, independent licensed healthcare professionals ("Providers") to provide telehealth services. The content on our website and any communications with our representatives do not constitute medical advice. Users should always seek medical advice from a licensed healthcare provider to ensure any treatment or medication is suitable and safe for them.
Our services may include access to prescription fulfillment services offered by the following pharmacies: ____________________, and may include the offer of laboratory services from ___________________. You have the right to have your prescription filled and laboratory work performed by any pharmacy or laboratory of your choosing and will be given the option to opt out of our partnered pharmacies and laboratories at checkout. A completed consultation with a Provider and Provider’s order/prescription is required to access prescription and laboratory services through our platform.
Scope of Services
Our platform connects Users with independent Providers for telehealth services that allow Users to access healthcare remotely through certain means of communication, including quiz/question-based consultations, online chat, and video or phone calls, based on the independent medical judgment of the Providers. The healthcare services provided through our platform are offered by licensed healthcare professionals and pharmacies, who are authorized to practice medicine, provide healthcare services, and dispense medication in their respective jurisdictions. Independent Providers and Pharmacies connecting with Users via the website have separate agreements with us governing their use of the platform and their relationships with us.
We do not control or interfere with the practice of medicine by the Providers, each of whom is solely responsible for directing the medical care they provide to you. You acknowledge and agree that we are not a healthcare provider and that by using our platform, you are not entering into a doctor-patient or other health care provider-patient relationship with us. Further, we do not control or interfere with any professional service provided by our partnered pharmacies or laboratories, each of which is solely responsible for their provision of professional services.
Use of Platform
Users must be at least 18 years old to use our platform and must use it for lawful purposes and in accordance with this Agreement. Users may not use our platform to transmit or disseminate any illegal, harmful, offensive, or otherwise objectionable material. Users are solely responsible for ensuring their use of our platform complies with all applicable laws, rules, and regulations.
Privacy
We take the privacy of our Users seriously and collect and process User data in accordance with our Privacy Policy, available on our website. By using our platform, Users consent to the collection and processing of their personal information in accordance with our Privacy Policy.
Consent to Communications
By using our platform, Users consent to receiving communications from us, including emails, text messages, and push notifications. These communications may include appointment reminders, updates about healthcare services, and promotional messages. Sensitive information will only be shared within the platform, but notifications via text or email will prompt Users to check the platform for updates.
Purchases and Payment
Users may be charged for healthcare services received through our platform. Users are responsible for ensuring they have a valid payment method on file with us.
You acknowledge and agree that (1) you are explicitly choosing to obtain products and services on a cash basis outside of any federal or state healthcare program or commercial health insurance plan, and you have sole financial responsibility for all services or products provided to you by or through our platform; and (2) neither you nor the Providers, pharmacies or laboratories will submit a claim for reimbursement to any federal or state healthcare program or commercial health insurance plan for the costs of the services and products provided to you through the platform.
Pricing includes amounts charged by the Providers and partnered pharmacies and laboratories for their services and any fees associated with the platform's services. Charges by the Providers will be itemized for you at checkout.
Subscription Charges
Our platform offers products and services on an automatically renewing subscription basis. Payment will be billed at regular intervals, as described during the checkout process, until the treatment plan is complete or canceled. Prices listed are inclusive of applicable taxes and shipping costs.
Cancellation or pausing of a subscription can be done via the User’s AlgoRx account or by emailing Support@algorx.ai.
Transactions and Payment Processing
We use a third-party payment processor for transactions. By using our platform, Users agree to be bound by the processor’s Terms of Service, available on their website. Users are responsible for ensuring their payment information is accurate. In case of payment disputes, Users should contact our customer service team for assistance.
Order Refunds
Refunds are not typically issued for same-day orders. However, under certain circumstances outlined in our Refund Policy, Users may be eligible for a refund if they cancel their order before the Refund Cutoff Time. Refunds, if applicable, will be returned to the original payment method.
Returns
We do not accept returns. If a product is suspected to be faulty or damaged, Users should contact us for assistance.
Non-prescription Products and Third-Party Services
We may use third-party services for processing transactions for non-prescription products. By using our platform, Users agree to be bound by the respective third-party’s Terms of Service, available on their website. Users are responsible for ensuring they are authorized to purchase non-prescription products in their jurisdiction. We make no representations or warranties regarding the quality or safety of such products.
Licensed Healthcare Providers
Healthcare services provided through our platform are delivered by licensed third-party Providers. Users acknowledge that these services are not a substitute for in-person medical advice, diagnosis, or treatment.
Disclaimers
We make no representations or warranties, express or implied, regarding the operation of our platform or the information, content, materials, or products included on it.
Limitation of Liability
To the extent permissible under the law, we and our affiliates shall not be liable for any damages arising out of or related to the use of our platform or the healthcare services provided through it.
Indemnification
Users agree to indemnify and hold harmless AlgoRx and its affiliates from any claims arising out of their use of our platform or any breach of this Agreement.
Governing Law and Jurisdiction
This Agreement shall be governed by the laws of the state of Wyoming, and any disputes shall be resolved exclusively in the courts located in Wyoming.
Modifications to Agreement
We reserve the right to modify this Agreement at any time. Users are responsible for regularly reviewing it, and their continued use of our platform constitutes acceptance of any modifications.